Associate
B.E (Mechanical), Dip-Hospitality & Tourism Management
Room attendant at InterContinental Doha Beach and Spa
-Following the responsibilities of room attendant
-Applying the True Hospitality Skills on daily tasks
-Knowing and applying the ILEAD steps on guests’ complaints
-Working the tasks with general knowledge and positive attitude
-Using chemical carefully during cleaning guest rooms
-Understanding the customer service skill
-Delivering the guest request for example extra bed, extra water, extra towel
-Giving information about hotel information such as where swimming pool and how to get there
-Dealing with customer complaints
-Reporting daily task sheet to the office at the end of the shift
-Helping laundry department especially in busy time
Project staff at Europe and Asia Commercial Company Limited
-Using RHR (right hand rule) to find the respondent and KISH GRID method to choose the right respondent
-Cooperate with supervisor time to time
-Going to assigned area for the daily target
-Finding the right respondent by using RHR and KISH method
-Explaining and asking about survey questionnaires
-Collecting data and report to supervisor
-Taking responsible for own data collecting if something wrong about that data, and have to find new respondent for the replace